Privacy Policy

Last Updated: November 27, 2025

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This Privacy Policy describes how Smooth Teas (the "Company", "we", "us", or "our") collects, uses, and discloses information about you through our website, platform, and services (collectively, the "Service").

1. Information We Collect

We collect information primarily to provide and improve our Service, fulfill your requests, and for marketing and administrative purposes.

Information You Provide to Us:

• Account Information: Your name, email address, password, company name, and billing information.
• Customer Data: Content, messages, and information you create, send, receive, or store through the Service, including interactions with your end-users.
• Communication Data: Records of your communications with us, including support requests and feedback.

Information We Collect Automatically:

• Usage Data: Information about how you access and use the Service, such as access dates and times, features used, pages viewed, and chat flow performance data.
• Technical Data: IP address, device information (type, operating system, browser type), and unique device identifiers.
• Cookies and Tracking: We use cookies, web beacons, and similar technologies to track activity on our Service and hold certain information.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To operate, maintain, and provide all features of the Smooth Teas automation platform.
• Improvement: To analyze usage trends, personalize and enhance the Service, and develop new features.
• Communication: To send you service announcements, technical notices, updates, and support messages.
• Marketing: To communicate with you about products, services, offers, and events offered by us (you can opt out at any time).
• Security and Legal: To enforce our Terms of Service, protect our rights, prevent fraud, and comply with legal obligations.

3. How We Share Your Information

We do not sell your personal data. We share information only in the following circumstances:

• Service Providers: With third-party vendors and service providers (e.g., payment processors, hosting providers, analytics tools) who perform services on our behalf and who require access to such information to do that work.
• Customer Data Processing: We process your customer data (messages, end-user data) on your behalf as a data processor. We do not use this data for our own marketing purposes.
• Legal Compliance: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).

4. Data Retention and Security

We retain your personal information for as long as necessary to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. We implement industry-standard security measures, including encryption and access controls, to protect your data from unauthorized access, disclosure, or destruction.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to **access**, **update** or **delete** the information we have on you.
• The right to **object** to our processing of your personal data.
• The right to request **data portability**.
• The right to **withdraw consent** at any time where we relied on your consent to process your personal information.

To exercise these rights, please contact us using the single contact method provided below.

6. Contact Us

If you have any questions about this Privacy Policy or our data practices, please click the button below to reach our support team.

Contact Our Support Team